Frequently Asked Questions

Enclosed car shipping is recommended for various types of shipments such as:

• Antiques
• High Valued Vehicles
• Sports Cars
• Race Cars
• Vehicles with ground clearance under 6 inches
• Expensive vehicles

The benefits of enclosed transport

• More insurance coverage
• Door to Door Transport
• Weather Protection
• Secure while inside the trailer

Yes we cover your vehicle for any damages that are a result of driver negligence. We DO NOT cover any damage that is considered an act of God or nature such as weather, debris, rock chips etc.

Sorry, we don’t price match. If you received a lower price from a reputable and established shipper, please send it to us and we can let you know if we can lower our price. Not all car shipping companies provide the same level of service. 

For Door to Door, we can arrange pickup of your vehicle at your door by one of our smaller transport trucks, such as a flatbed tow truck. Your vehicle will then be transported directly to a Terminal or to a Towing Yard so that it can be loaded onto  a larger transport truck. We will need at least 3-5 days notice to arrange door pickups.

Your vehicle could also be picked up by a driving service and driven to our yard.

Door to door is not available for all locations. Please check with a representative for more details.

If you require this service please let us know at time of quoting or booking your shipment so we can include this service in the price.

We only ship passenger vehicles such as Cars, SUVs, Crossovers, Minivans, Light Duty Trucks (eg. F150s), Heavy Duty Trucks (eg. F350, 3500), and Cargo Vans

We may not be able to ship vehicles over 7 feet tall. Please let us know if your vehicle is lifted or oversized.

While we don’t ship recreational vehicles or boats, if you submit a quote request we will send your request to a reputable company that will contact you if they are able to help you.

Ground clearance is the minimum distance between the ground and the bottom of a vehicle. Ground clearance is important when shipping your vehicle as it can have an effect on the mode of transport. If your vehicle is very low to the ground, we may only be able to ship it by the enclosed trailer. These trailers have specialized lift gates that lift your vehicle up and into the trailer.

A car with very low ground clearance can’t be driven onto certain trailers and trains as the bottom of the car would scrape while driving up and down the loading ramps.

If your car has less than 6 inches of ground clearance, please let us know when you submit a quote/order.

The length of time that your vehicle takes to arrive at its destination can depend on the distance of the move, how early you book your shipment in advance, and the time of year your shipping. For example, shipping from Calgary takes approx 2-6 days for arrival once your vehicle is loaded on the truck but we recommend booking at least 1-2 weeks in advance as there could be a waiting period before we have an available spot for your vehicle.

National Eagle Carriers strives to provide superior customer service and in doing so these “Times to Delivery” are based on our knowledge of the industry and previous deliveries. Please be aware that the time to delivery that we quote is only approximate and does not guarantee these shipping times. Please check with us before shipping as shipping times can vary from week to week.

For more information please contact us. 

Yes, however, there may be an additional charge. Some open trailers aren’t equipped with a winch to pull the vehicle onto the trailer.

For vehicles being shipped by the enclosed trailers, we may be able to move an inoperable vehicle for an extra fee. The vehicle must have working brakes and be able to roll.

 Our standard shipping service is based on first come-first served, and vehicles can be routed through multiple terminals before arriving to the destination. We do offer “Hot-shot Direct” services in most areas. A dedicated truck and trailer would be used to move your vehicle, but this service is very expensive (Approximately 3x times the cost of the standard shipping price), so it may not be practical depending on the type of vehicle you’re shipping and your time constraints. Please contact us for a quote. 

 While we don’t ship recreational vehicles or boats, if you submit a quote request on our Request a Quote page we will send your request to a reputable company that will contact you if they are able to help you.

 If you’re looking to ship a motorcycle, we can help as we do offer that service in an enclosed trailer. Please contact us for a motorcycle transport quote.

Depending on your origin and destination, your vehicle can be transported by truck, rail, or both modes. Rail Shipping is between Toronto and Vancouver. If your vehicle is going to another city, it would first be shipped by train and then trucked to its final destination.
If shipped by rail, your vehicle will be loaded into a car carrier rail car. These rail cars have either 2 or 3 levels and hold upwards of 15 vehicles.
If your vehicle is moved by transport truck it will be a similar truck to the ones that you see at your local auto dealership. Keep in mind that these trucks are very large and sometimes will not be able to drop your vehicle off at your home address so an alternative drop-off location may be arranged by National Eagle Carriers. Both methods are used extensively for transporting vehicles and each method has its own pros and cons.

 You will need to give us at least one key.  It will need it to start your vehicle so it can be driven on and off the transport trailers or trains.